Shipping Policy

Shipping Policy

At VEILSTAR, we are committed to ensuring that your order reaches you quickly, safely, and efficiently. Please review our shipping policy below for detailed information on processing times, shipping methods, and other important details.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days after payment is confirmed. During peak seasons or promotional periods, processing times may be slightly longer.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.

2. Shipping Methods

We offer reliable shipping methods to deliver your order safely. During checkout, you will have the option to select your preferred shipping option based on availability.

  • Standard Shipping: Estimated delivery time is  14-29 business days.
  • Express Shipping: Estimated delivery time is  7-14 business days (available for select locations).

3. Shipping Costs

Shipping costs vary based on your location, shipping method, and order size. The total shipping fee will be calculated and displayed during checkout.

4. International Shipping

  • We ship worldwide to most countries.
  • Please note that customs duties, taxes, or other fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
  • Delivery times for international orders may vary based on customs clearance.

5. Tracking Your Order

  • Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment in real time.
  • If you have not received your tracking number within 3 business days, please contact our support team.

6. Lost or Delayed Shipments

  • Lost Shipments: If your order is lost during transit, please contact us, and we will work with the shipping carrier to resolve the issue.
  • Delayed Shipments: Delivery delays may occur due to unforeseen circumstances such as weather, customs, or carrier issues.

7. Incorrect Shipping Information

It is the responsibility of the customer to provide accurate shipping details during checkout. VEILSTAR is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Order Issues

If you encounter any issues with your shipment, such as missing items or damage during transit, please contact us within 7 days of receiving your order. Be prepared to provide photos and documentation to support your claim.

Contact Information

For any questions or concerns regarding shipping, please contact us:
Email: lsvomarketing@gmail.com

Thank you for choosing VEILSTAR!